Frequently Asked Questions

Shipping & Delivery

What are your shipping options?

We offer standard and express shipping across the UK, Europe, North America, and Australia. Delivery times vary by location and are calculated at checkout.

Do you ship internationally?

Yes, we ship to multiple markets including the UK, Europe, North America, and Australia. All duties and taxes are calculated at checkout for your convenience.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn, unused items in original packaging. Please contact us to initiate a return.

How do I exchange an item?

Contact our customer service team with your order number and the item you'd like to exchange. We'll guide you through the process.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and other secure payment methods at checkout.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes, but you can return items per our return policy.

Do you offer wholesale pricing?

Yes, we offer wholesale terms for qualifying businesses. Please contact us for more information about our wholesale program.

Products & Stock

When will out-of-stock items be available?

Restocking times vary by product. Sign up for notifications on product pages to be alerted when items are back in stock.

Are your products authentic?

Yes, all products sold at Maxis Store are 100% authentic and sourced directly from trusted suppliers and manufacturers.

Contact & Support

How can I contact customer service?

You can reach our customer service team via email or through our contact form. We typically respond within 24 hours during business days.

Do you have a physical store?

We operate both online and through select in-person locations. Visit our store locator for details on physical locations.