Frequently Asked Questions

Frequently Asked Questions

Find answers to the most common questions about shopping at Maxis Store, our products, and our policies.

Orders & Shipping

How long does shipping take?

We typically process orders within 1-2 business days. Delivery times vary depending on your location:
• UK: 3-5 business days
• Europe: 5-7 business days
• International: 7-14 business days

Do you offer free shipping?

We offer free shipping on orders over a certain amount. Check our shipping page or your cart for current promotions and shipping rates.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us to initiate a return.

How do I return an item?

Contact our customer service team at support@maxistore.uk with your order number and reason for return. We'll provide you with return instructions.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.

Products

Are your heated pet beds safe?

Yes! Our electric heating kennels feature low-voltage heating elements, chew-resistant cords, automatic temperature regulation, and overheat protection to ensure your pet's safety.

How do I clean the heated pet kennel?

Most of our heated beds have removable, washable covers. Always unplug the heating element before cleaning and follow the care instructions included with your product.

What size heated bed should I get for my cat?

Choose a bed that allows your cat to stretch out comfortably. Measure your cat from nose to tail and add a few inches for the ideal size.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods through Shopify Payments.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete card details.

Account & Support

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders easily and save your information for faster checkout.

How can I contact customer service?

You can reach us at support@maxistore.uk. We respond to all inquiries within 24 hours during business days.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us immediately. Once an order is shipped, we cannot make changes, but you can return it following our return policy.

Still Have Questions?

If you didn't find the answer you're looking for, please don't hesitate to contact us. Our customer service team is happy to help!